Explore, Exploit, Explain: Personalizing Explainable Recommendations with Bandits


The multi-armed bandit is an important framework for balancing exploration with exploitation in recommendation. Exploitation recommends content (e.g., products, movies, music playlists) with the highest predicted user engagement and has traditionally been the focus of recommender systems. Exploration recommends content with uncertain predicted user engagement for the purpose of gathering more information. The importance of exploration has been recognized in recent years, particularly in settings with new users, new items, non-stationary preferences and attributes. In parallel, explaining recommendations (“recsplanations”) is crucial if users are to understand their recommendations. Existing work has looked at bandits and explanations independently. We provide the first method that combines both in a principled manner. In particular, our method is able to jointly (1) learn which explanations each user responds to; (2) learn the best content to recommend for each user; and (3) balance exploration with exploitation to deal with uncertainty. Experiments with historical log data and tests with live production traffic in a large-scale music recommendation service show a significant improvement in user engagement.


December 2020 | NeuRIPS

Model Selection for Production System via Automated Online Experiments

Zhenwen Dai, Praveen Chandar, Ghazal Fazelnia, Benjamin Carterette, Mounia Lalmas

October 2020 | CIKM

Query Understanding for Surfacing Under-served Music Content

Federico Tomasi, Rishabh Mehrotra, Aasish Pappu, Judith Bütepage, Brian Brost, Hugo Galvão, Mounia Lalmas

October 2020 | ISMIR - International Society for Music Information Retrieval Conference

Artist gender representation in music streaming

Avriel Epps-Darling, Romain Takeo Bouyer, Henriette Cramer