Ben Carterette, Rosie Jones, Gareth Jones, Maria Eskevich, Sravana Reddy, Ann Clifton, Yongze Yu, Jussi Karlgren and Ian Soboroff
Explore, Exploit, Explain: Personalizing Explainable Recommendations with Bandits
The multi-armed bandit is an important framework for balancing exploration with exploitation in recommendation. Exploitation recommends content (e.g., products, movies, music playlists) with the highest predicted user engagement and has traditionally been the focus of recommender systems. Exploration recommends content with uncertain predicted user engagement for the purpose of gathering more information. The importance of exploration has been recognized in recent years, particularly in settings with new users, new items, non-stationary preferences and attributes. In parallel, explaining recommendations (“recsplanations”) is crucial if users are to understand their recommendations. Existing work has looked at bandits and explanations independently. We provide the first method that combines both in a principled manner. In particular, our method is able to jointly (1) learn which explanations each user responds to; (2) learn the best content to recommend for each user; and (3) balance exploration with exploitation to deal with uncertainty. Experiments with historical log data and tests with live production traffic in a large-scale music recommendation service show a significant improvement in user engagement.
Rosie Jones, Hamed Zamani, Markus Schedl, Ching-Wei Chen, Sravana Reddy, Ann Clifton, Jussi Karlgren, Helia Hashemi, Aasish Pappu, Zahra Nazari, LongQi Yang, Oguz Semerci, Hugues Bouchard, Ben Carterette
Brianna Richardson, Jean Garcia-Gathright, Samuel F. Way, Jennifer Thom, Henriette Cramer