Let Me Ask You This: How Can a Voice Assistant Elicit Explicit User Feedback?
Ziang Xiao, Sarah Mennicken, Bernd Huber, Adam Shonkoff, Jennifer Thom
Human-computer interaction research at Spotify focuses on deeply understanding how people interact with music and audio across a variety of modalities including conversation and text entry on platforms ranging from mobile phones to voice controlled speakers. This understanding includes how people relate socially and emotionally to music and audio content, how they converse with voice assistants to request and describe music and how context influences audio consumption. We use interdisciplinary qualitative and quantitative research methods to deliver design prototypes of novel interaction paradigms and fundamental insights about how people experience music and audio.
Ziang Xiao, Sarah Mennicken, Bernd Huber, Adam Shonkoff, Jennifer Thom
Brianna Richardson, Jean Garcia-Gathright, Samuel F. Way, Jennifer Thom, Henriette Cramer
Jennifer Thom, Angela Nazarian, Ruth Brillman, Henriette Cramer, Sarah Mennicken