Federico Tomasi, Rishabh Mehrotra, Aasish Pappu, Judith Bütepage, Brian Brost, Hugo Galvão, Mounia Lalmas
Search Mindsets: Understanding Focused and Non-Focused Information Needs in Music Search
Music listening is a commonplace activity that has transformed as users engage with online streaming platforms. When presented with anytime, anywhere access to a vast catalog of music, users face challenges in searching for what they want to hear. We propose that users who engage in domain-specific search (e.g., music search) have different information-seeking needs than in general search. Using a mixed-method approach that combines a large-scale user survey with behavior data analyses, we describe the construct of search mindset on a leading online streaming music platform and then investigate two types of search mindsets: focused, where a user is looking for one thing in particular, and non-focused, where a user is open to different results. Our results reveal that searches in the music domain are more likely to be focused than non-focused. In addition, users’ behavior (e.g., clicks, streams, querying, etc.) on a music search system is influenced by their search mindset. Finally, we propose design implications for music search systems to best support their users.
Jennifer Thom, Angela Nazarian, Ruth Brillman, Henriette Cramer, Sarah Mennicken
Avriel Epps-Darling, Romain Takeo Bouyer, Henriette Cramer